Customer Service
Frequently Asked Questions
How long does delivery take?
Standard delivery typically takes 3-5 business days. Express shipping options are available for faster delivery. You’ll receive a tracking number once your order ships so you can monitor its progress.
Is my order packaging discreet?
Yes, absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents or store name. Your privacy is our top priority, and billing statements will show a discrete company name.
What is your returns policy?
We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, certain intimate products cannot be returned once opened. Please review our full returns policy for complete details.
How do I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to track your package. You can also log into your account on our website to view order status and tracking information.
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement, before they enter our fulfillment process. After this window, changes may not be possible. Contact us immediately if you need to make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment systems to protect your information.
Do you ship internationally?
Currently we ship within the United States and Canada. International shipping to select countries is available for certain products. Please check during checkout to see if we can ship to your location.
How do I contact you?
You can reach our customer service team via email, phone, or through our contact form. We respond to all inquiries within 24 hours during business days. Our team is here to help with any questions or concerns.